Data Protection

Privacy Policy WM98 — Personal Data Protection for Malaysian Members

At wm98, your privacy is more than a legal obligation — it is our sincere commitment to every member. This Privacy Policy clearly explains how we collect, use, store, and protect your personal information while you use our online entertainment platform.

Updated: 1 January 2026
wm98 Privacy Commitment
256-bit SSL Encryption
Malaysia PDPA Compliance
No sale of data to third parties
Data access & deletion rights
Regular security audits
256-bit
SSL Encryption Level
500K+
Member Data Protected
24/7
Security Monitoring
0
Data Sold to Third Parties
The wm98 Way Protecting Privacy You

Six layers of privacy protection we employ to keep every wm98 member's personal data safe at all times.

Military-Grade Data Encryption

All data transmitted between your device and wm98 servers is protected with 256-bit SSL encryption — the same standard used by banking institutions and international security agencies.

Secure Data Storage

Member personal data is stored on servers protected by multi-layered firewalls and real-time intrusion detection systems. Database access is granted exclusively to authorized personnel.

Strict Access Control

Two-factor authentication (2FA) is available for all wm98 member accounts. We also apply the principle of least privilege — each staff member can only access the data required for their specific role.

No Sale of Personal Data

Wm98 has never and will never sell, rent or trade member personal data to any third party for marketing or commercial purposes. Your data belongs entirely to you.

Malaysia PDPA Compliance

The wm98 Privacy Policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). We respect the data protection rights of every member under applicable Malaysian legislation.

Regular Security Audits

Wm98 conducts regular security audits and penetration testing with the assistance of independent cybersecurity experts to ensure our protection systems remain robust and up to date.

Privacy Policy Summary

This Privacy Policy comprehensively describes wm98's data protection practices. By registering and using the wm98 platform, you consent to the collection and use of your personal information as described in this document. We encourage you to read this policy in full to understand your rights and the protections available to you.

1.Introduction

Wm98 ("we", "Platform") is an online entertainment platform operating at wm98.fun. We take the privacy and personal information of every member who entrusts us with their data extremely seriously. This Privacy Policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and the highest international data protection standards.

This policy applies to all personal information you provide to us through the wm98 website, the wm98 mobile app, email communications, Live Chat conversations, and any other channels through which you interact with our platform. Please read it carefully as it contains important information about your rights as a member.

2.Personal Information We Collect

We collect various types of information depending on your interactions with the wm98 platform. The following are the main categories of data we collect:

Registration & Identity Information:

  • Full name as stated on your official identification document
  • Date of birth for age verification
  • Email address and mobile phone number
  • Username and password (stored in encrypted form)
  • KYC documents — copy of MyKad, passport, or valid identification document

Financial Information:

  • Bank account details for processing deposits and withdrawals
  • Deposit and withdrawal transaction history
  • Payment methods used

Platform Usage Information:

  • Gaming history and betting activity
  • Login and logout timestamps
  • Game preferences and usage behaviour

Technical Information:

  • IP address and geographic location (state/city)
  • Device type, operating system and web browser
  • Cookie data and session identifiers
Identity Data Financial Data Usage Data Technical Data Location Data Communication Data

3.How We Use Your Information

Wm98 uses your personal data for lawful and transparent purposes. We do not use your data for any purpose not stated in this Privacy Policy. The following are the specific purposes for which data is used:

  • Account management: Create, maintain and protect your member account on the wm98 platform.
  • Transaction processing: Process deposits, withdrawals and all financial transactions securely and accurately.
  • Identity verification (KYC): Verify your identity in accordance with anti-money laundering (AML) compliance requirements.
  • Platform security: Detect and prevent fraud, unauthorised access and suspicious activity on your account.
  • Customer support: Resolve complaints, enquiries and provide technical support to you.
  • Service improvement: Analyse usage patterns to enhance the overall platform experience.
  • Marketing communications: Send promotional notifications and exclusive offers — you may unsubscribe at any time.
  • Legal compliance: Meet reporting and compliance requirements with the relevant authorities.

4.Information Sharing & Disclosure

Wm98 does not sell, rent or trade your personal information to third parties. However, in certain situations, we may need to share your data with the following parties:

  • Payment service providers: To securely process deposits and withdrawals. They are bound by strict confidentiality agreements.
  • Cloud computing service providers: The servers and infrastructure we use to operate the wm98 platform securely.
  • Legal authority: When required by Malaysian law or a valid court order.
  • KYC service providers: Identity verification partners who help us securely verify member documents.
  • Auditors and professional advisors: To the extent necessary for compliance and internal audit purposes.
Our Guarantee

All third parties we engage are bound by strict data confidentiality agreements and are required to protect your data to a standard equal to or higher than wm98's own standards. They may only use your data for specifically stated purposes.

5.Cookies & Tracking Technologies

Wm98 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small data files stored on your device when you visit our website.

Types of cookies we use:

  • Essential Cookies: Required for core platform functions such as login authentication and session security. Cannot be disabled.
  • Functional Cookies: Save your preferences such as language and display settings for a more personalised experience.
  • Analytics Cookies: Helps us understand how members use the platform for continuous improvement. This data is collected in aggregate and does not identify individuals.
  • Security Cookies: Helps us detect and prevent fraudulent activity and protect your account.

You can manage and delete cookies through your web browser settings. However, disabling essential cookies may affect the functionality of the wm98 platform. For more information on managing cookies, please refer to your web browser's help documentation.

6.Data Security Measures

The security of your personal data is wm98's highest priority. We implement multiple layers of technical and organisational protection to ensure your data remains safe at all times:

  • 256-bit SSL/TLS encryption for all data transmitted between your device and our servers
  • Passwords are stored using robust hashing algorithms — no one on the wm98 team is able to view your password
  • Multi-layered firewall system and real-time threat detection software
  • Periodic security audits and penetration testing
  • Role-based access control for internal staff
  • 24/7 system monitoring by our cybersecurity team
  • Encrypted data backups for disaster recovery
Shared Responsibility

While wm98 takes all reasonable steps to protect your data, no system can guarantee absolute security. You are also responsible for safeguarding your login credentials, using strong passwords and promptly reporting any suspicious activity to us.

7.Data Retention Period

Wm98 retains your personal information only for as long as necessary for the purposes stated in this Privacy Policy or as required by applicable law.

  • Active account data: Retained for the duration of your active account with wm98.
  • Post-account closure data: Certain records such as transaction history and KYC documents are retained for up to seven (7) years after account closure to comply with financial and legal compliance requirements.
  • Communication logs: Customer support conversation records are retained for two (2) years.
  • Technical log data: Server logs and security data are retained for twelve (12) months.

Once the designated retention period expires, your data will be securely deleted or anonymized in accordance with our data deletion procedures.

8.Your Rights Regarding Personal Data

As a wm98 member and data subject under Malaysia's PDPA, you have the following rights regarding your personal information:

Right of Access

You have the right to request a copy of the personal information we hold about you. Access requests will be processed within 21 working days.

Right to Rectification

You may request corrections to any inaccurate or incomplete personal information through your account settings or by contacting our customer support.

Right to Object to Processing

You may object to the use of your data for direct marketing purposes at any time. Such requests will be processed within 3 working days.

Right to Erasure

Under certain circumstances, you may request the deletion of your personal data. Please note that some data may need to be retained for legal compliance purposes.

Right to Data Portability

You may request a copy of your data in a machine-readable format for transfer to another platform, subject to applicable technical limitations.

To exercise any of the above rights, please contact our Data Protection team by email at [email protected] or via the platform's Live Chat. We will verify your identity before processing any data-related requests.

9.Children's Privacy

The wm98 platform is strictly for adult users aged 18 and above. We do not intentionally collect or process personal information from individuals under the age of 18.

If we determine that a child's personal information has been collected without the knowledge of a parent or legal guardian, we will immediately take steps to delete that information and close the relevant account. If you suspect that a child has registered on our platform, please notify us immediately.

10.Links to Third-Party Sites

The wm98 platform may contain links or integrations with third-party services such as payment providers and game providers. This Privacy Policy applies solely to the wm98 platform.

We are not responsible for the privacy practices of those third-party sites or services. We encourage you to read and understand the privacy policy of each third-party service you use separately.

11.Privacy Policy Amendments

Wm98 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or service improvements. Any significant changes will be communicated to members via:

  • A clear notice displayed on the platform's home page
  • Email notifications to all registered members
  • Update the "Last Updated" date at the top of this document

Your continued use of the wm98 platform after the effective date of any amendment constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed of our latest policy.

12.Contact Us About Privacy

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, please contact the wm98 Data Protection Officer through the following channels:

  • Privacy Email: [email protected]
  • General Support Email: [email protected]
  • Live Chat: Available 24/7 on the wm98 platform
  • Response Time: Within 3 working days for privacy-related inquiries

We take every privacy-related complaint seriously and are committed to resolving all issues within a reasonable timeframe. If you are not satisfied with our response, you have the right to file a complaint with the Department of Personal Data Protection Malaysia (JPDP).

Frequently Asked Questions — Privacy & Data

Absolutely not. wm98 has never and will never sell, rent or trade member personal data to any third party for marketing or commercial purposes. Your data is used solely for the purposes stated in our Privacy Policy — to operate the platform and fulfil applicable legal requirements.

You may request access to your personal data by contacting the wm98 Data Protection team via email at [email protected] or through our platform's Live Chat. We will verify your identity before processing the request, and all requests will be resolved within 21 working days.

After account closure, certain records such as transaction history and KYC documents are retained for seven (7) years to comply with Malaysia's financial legal requirements. Other data such as game preferences and communication logs will be deleted or anonymized within a shorter period. Once the retention period expires, all data is securely deleted.

Yes, you can unsubscribe from marketing emails at any time. Click the "Unsubscribe" link found at the bottom of any of our marketing emails, or contact the wm98 customer support team to update your communication preferences. Please note that important transactional emails related to your account cannot be disabled as they are part of your account security.

wm98 uses 256-bit SSL encryption to protect all financial data transmissions. Your bank account details are stored in encrypted format and used only to process transactions you request. We do not store full credit or debit card information — only secure tokens issued by recognised payment providers. All financial transactions are also actively monitored for any suspicious activity.
Your Privacy Is Protected. Join wm98 Today

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